This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
Who We Are
This notice describes the privacy practices of Investor Health LLC and its affiliated Medical Groups. These entities may share your protected health information (PHI) with each other as needed to carry out treatment, payment, and health care operations.
Your Rights
You have the right to:
- Get a copy of your paper or electronic medical record
- Correct your paper or electronic medical record
- Request confidential communication
- Ask us to limit the information we share
- Get a list of those with whom we’ve shared your information
- Get a copy of this privacy notice
- Choose someone to act for you
- File a complaint if you believe your privacy rights have been violated
Your Choices
You have choices in the way that we use and share your information as we:
- Tell family and friends about your condition
- Provide disaster relief
- Market our services
- Conduct fundraising
We may contact you to support our fundraising efforts. You have the right to opt out of future fundraising communications at any time, and choosing not to receive them will not affect your care. To opt out, contact our Privacy Officer at support@investorhealth.com.
Our Uses and Disclosures
We may use and share your information without your permission as we:
- Treat you
- Run our organization
- Bill for your services
- Help with public health and safety issues
- Do research
- Comply with the law
- Respond to organ and tissue donation requests
- Work with a medical examiner or funeral director
- Address workers’ compensation, law enforcement, and other government requests
- Respond to lawsuits and legal actions
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you. You can exercise any right below by emailing support@investorhealth.com.
Get an electronic or paper copy of your medical record
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
You can ask us to correct health information about you that you think is incorrect or incomplete. We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say yes unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all disclosures except those about treatment, payment, and health care operations. We’ll provide one accounting a year for free, but will charge a reasonable fee if you ask for another one within 12 months.
Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority before we take any action.
File a complaint if you feel your rights are violated
You can complain if you feel we have violated your rights by contacting us using the information below. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.
Your Choices — Details
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, please contact us.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- In these cases, we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
How We Use and Share Your Health Information
Treat you
We can use your health information and share it with other professionals who are treating you.
Example: A clinician treating you for a health concern shares relevant information with another clinician or specialist involved in your care.
Run our organization
We can use and share your health information to run our platform, improve your care, and contact you when necessary. We may send you appointment reminders by email or text, or leave messages on an answering machine.
We use artificial intelligence (AI) and machine learning tools to analyze health information to identify ways to improve our services, enhance our clinical workflows, and refine our systems for better performance. These tools are used in compliance with HIPAA and other applicable laws. They do not replace a licensed healthcare professional’s clinical judgment or decision making.
Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Help with public health and safety issues
We can share health information about you for certain situations, such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
- Do research
- We can use or share your information for health research.
- Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
We are required by law to maintain the privacy and security of your protected health information
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Notification will be provided without unreasonable delay, but no later than 60 days after discovery, as required by law.
- Where state laws require greater privacy protections than HIPAA, we will follow state law.
- We must follow the duties and privacy practices described in this notice and give you a copy of it
We will not use or share your information other than as described here unless you tell us we can in writing. You may change your mind at any time by notifying our Privacy Office in writing
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request and on our website.
Privacy Officer Contact
Privacy Officer: Caroline Hennigar
Phone: (305) 938-0912
Email: support@investorhealth.com